Now it's possible to do it in one single platform, and identify the same customer across channels. That way, you'll have all the information you need to acknowledge the customer's issue and tailor each experience.
Empower your staff to do their very best by providing a tool that has everything they need in one place.
Forget having several systems that delay work and need to be frequently updated.
Forget putting the customer on hold for long periods of time to confirm information.
Forget the times when you didn't know the customer's name and history through all channels.
Strive for quickness, efficiency and fulfilment in the workplace and you'll see the results coming.